The package I have received is damaged / has missing parts. SakuraMobile December 05, 2018 09:44 Updated Follow Please contact us immediately. Related articles I lost the device or parts (things other than the return envelope, such as Pocket WiFi / SIM card / Cable etc...) How much is the compensation if I lose/break devices. How many devices can connect simultaneously? Can I take out the SIM card from Pocket WiFi? Can I test my device? Comments 0 comments Please sign in to leave a comment.