If I am not able to use the device. Is it refundable? Kana/Hiromi December 04, 2018 09:11 Updated Follow For product malfunctioning, we provide refunds. For product incompatibility, we do not provide refunds. Related articles How do I make payments? Can I pay with cash on delivery? Is it tax free? / Can I get V.A.T refund? My schedule has been changed, do you accept early returns? How do I terminate/cancel my SIM card contract? How many Data amount do I need? Comments 0 comments Please sign in to leave a comment.