If I am not able to use the device. Is it refundable? SakuraMobile December 04, 2018 09:11 Updated Follow For product malfunctioning, we provide refunds. For product incompatibility, we do not provide refunds. Related articles I have cancelled my service, but I still received a bill. Is it tax free? / Can I get V.A.T refund? How do I make payments? Can I pay with cash on delivery? Is there any settings required to use the SIM card? Comments 0 comments Please sign in to leave a comment.